Shipping policy

Shipping Policy

Last updated: October 7, 2026

About the seller

Claire Vante is operated by LMX Global LLC. Our business correspondence address is 984 KEATON PKWY, OCOEE, FL 34761, United States. Contact: support@clairevante.com.

Shipping options and charges

Free Shipping costs USD $0.00. Express Shipping costs USD $5.95. Available services, destination eligibility and the final charge appear at checkout. Express describes a shipping service, not a promise of same-day dispatch or a guaranteed arrival date unless we expressly provide one before purchase.

Processing and delivery

Processing time and transit time are separate. Any dispatch or delivery estimate specifically provided before you order applies to that order. Transit depends on the destination, carrier and customs clearance. If no dispatch timeframe is stated for a US order, we ship within 30 days in accordance with the applicable FTC rule. Where EU consumer delivery rules apply, we deliver within 30 days unless a different delivery period was expressly agreed with you. We do not replace these protections with an open-ended delivery estimate.

Dispatch and tracking

When your order ships, tracking information is sent to the email address used at checkout. Use our Track Your Order page or the carrier tracking page for updates. Tracking may take time to show its first scan. Keep your order confirmation and contact support@clairevante.com if you need assistance.

Delays and cancellation

If we cannot dispatch within the promised timeframe, or the applicable default timeframe, we notify you and provide any consent-to-delay or cancellation-and-refund choice required by law. You may also exercise applicable rights when delivery is overdue, including allowing an additional reasonable period or cancelling immediately where the law permits. Carrier or customs delays do not remove mandatory consumer rights. We do not silently substitute a longer delivery promise.

Taxes, customs and import charges

Prices are in USD. Taxes collected by the store and shipping charges are shown before payment. An international destination may impose customs duties, import taxes or handling fees that are not collected by the store; these charges are set by the relevant authorities or carrier and may be payable by the recipient. Where such charges apply and are not included, they must be disclosed before purchase as required by law. Contact us before ordering if you need clarification. This policy does not authorize undisclosed charges or override a tax-inclusive offer made at checkout.

Delivery problems and address changes

Check the address carefully before placing your order. Contact us immediately to request a correction; changes cannot always be made after dispatch. If tracking shows delivery but the parcel cannot be found, contact us so we can investigate with the carrier. We do not require you to resolve a lost-parcel issue alone or waive rights for goods you did not receive. Contact us about damaged deliveries or an incorrect item under our Refund Policy.

Returns and assistance

Returns are governed by our Refund Policy, including the 30-day voluntary return window and applicable statutory rights. For shipping questions, email support@clairevante.com with your order number.